Cablelynx Online Order Placement Terms and Conditions

These Terms and Conditions (“Terms”) apply to all online orders for products and services submitted through the Cablelynx website or e-commerce portal. WEHCO Video, Inc., and its operating affiliates — Cam-Tel Company; Vicksburg Video, Inc.; Resort Television Cable Company, Inc.; Hope Community T.V., Inc.; Prescott Video, Inc.; Longview Cable Television Company, Inc.; Kilgore Video, Inc.; Pine Bluff Cable Television, Inc.; East Arkansas Video, Inc.; White County Video, Inc.; Tahlequah Cable Television Co., Inc.; and Bald Knob Video, Inc. — together doing business as Cablelynx Broadband (hereinafter “Cablelynx”).

By submitting an order online, you agree to the following:

1. Order Review and Acceptance

All orders are subject to verification and approval by Cablelynx. Submission of an online order does not guarantee acceptance or fulfillment.

Cablelynx reserves the right to:

• Verify your identity and service eligibility,

• Contact you to confirm details before processing your request,

• Decline or cancel any order at its sole discretion, including for credit concerns, service availability, address mismatch, or suspected fraud.

Orders may require up-front payment, resolution of outstanding balances, or collection of pastdue amounts before installation or activation.

2. Service Availability

Service availability is limited to areas where Cablelynx infrastructure exists and where technical and regulatory requirements are met. Some services may not be available at your location.

Final confirmation of availability may occur after a physical inspection or network review.

3. Pricing, Fees, and Promotional Offers

Prices displayed on the website or in marketing materials are promotional and may not include applicable taxes, regulatory fees, surcharges, or equipment rental fees unless explicitly stated.

Billing Services Fee:

A $4.25 Billing Services Fee will be added to your account each month. This fee can be reduced or fully waived by enrolling in:

 Paperless Billing (credit of up to $3.50/month)

• Automatic Payment (credit of up to $0.75/month)

Eligibility for promotions may vary based on location, customer status (new or existing), or prior service history. Promotional offers may expire without notice and may require the maintenance of specific account settings (e.g., paperless billing or autopay) to remain valid.

Full pricing terms and conditions, including any early termination or service transfer rules, are available at www.cablelynx.com/legal.

4. Installation and Equipment

Installation may require a site visit and must be scheduled with a Cablelynx technician.

Additional fees may apply for custom installation, buried drops, or indoor wiring.

Unless otherwise stated, Cablelynx retains ownership of all leased equipment. You are responsible for the safe return of all equipment if service is cancelled. Unreturned or damaged equipment may result in additional charges.

5. Modifications or Cancellations

To change or cancel an order after it has been submitted, contact Cablelynx Customer Service as soon as possible:

• Phone: 1-800-903-0508

• Web Chat: www.cablelynx.com

• Email: support@cablelynx.com

Cablelynx reserves the right to request verification of identity prior to making changes or cancellations. Delays in notifying us may result in installation or billing charges.

6. Account Eligibility

You may be required to pass a credit check or meet eligibility standards to qualify for certain offers. Cablelynx may, at its discretion, request:

• Proof of residency or identification,

Effective September 2025

• Payment of first month of service in advance,

• Resolution of prior account issues or returned equipment.

Cablelynx reserves the right to deny service based on internal policies and regulatory requirements.

7. Disclaimers and Limitation of Liability

Cablelynx is not liable for delays, interruptions, or failures to process orders due to:

• System outages or maintenance,

• Inaccurate or incomplete information submitted by you,

• Acts of third parties or circumstances beyond our control.

In no event shall Cablelynx be liable for indirect, incidental, or consequential damages arising out of the order submission or installation process.

8. Dispute Resolution

Any disputes arising from your order or use of Cablelynx services are subject to binding arbitration (where permitted by law). You waive the right to bring or participate in class actions or jury trials related to this agreement.

9. Full Legal Notice

For full service terms, pricing, disclosures, and legal notices, visit: www.cablelynx.com/legal.

Download the Online Order Placement Terms & Conditions. 

Cablelynx Online Account Registration Terms and Conditions & E-SIGN Consent

These Terms and Conditions (“Terms”) apply to customers registering for online account access with WEHCO Video, Inc., and its operating affiliates — Cam-Tel Company; Vicksburg Video, Inc.; Resort Television Cable Company, Inc.; Hope Community T.V., Inc.; Prescott Video, Inc.; Longview Cable Television Company, Inc.; Kilgore Video, Inc.; Pine Bluff Cable Television, Inc.; East Arkansas Video, Inc.; White County Video, Inc.; Tahlequah Cable Television Co., Inc.; and Bald Knob Video, Inc. — together doing business as Cablelynx Broadband (hereinafter “Cablelynx”).

By registering for and using the Cablelynx online portal (the “Service”), you agree to be bound by these Terms, our Master Subscriber Agreement, and our Privacy Policy available at www.cablelynx.com/privacy.

1. Definitions

• “Business Day” means Monday through Friday, excluding federal holidays.

• “Password” refers to the secure credentials you create and maintain to access your account.

• “Service” refers to the Cablelynx online customer portal and all features contained within, including bill viewing, account management, and payment processing.

• “Payment” means any one-time or recurring payment submitted to Cablelynx via the portal.

• “Payment Account” refers to your financial institution account or credit/debit card used to make a Payment.

• “Payment Instructions” refer to the method of payment data you enter (e.g., card number, expiration date, routing/account number).

• “You” or “your” refers to the customer or authorized user accessing the Service.

2. Online Account Access and Responsibilities

To use the Service, you must complete the registration process and provide accurate and complete account information. You are responsible for ensuring the ongoing accuracy of your contact information, billing address, and email address associated with your account.

You agree to use the Service solely for personal, non-commercial purposes unless otherwise authorized in writing by Cablelynx. You may not use the Service for any fraudulent, unlawful, abusive, or unauthorized purpose.

Cablelynx reserves the right to suspend or terminate access to the Service at its sole discretion for any activity that violates these Terms, interferes with the operation of the portal, or breaches any applicable laws or regulations.

3. Security and Password Management

You are solely responsible for safeguarding your login credentials, including your password. If you believe your account has been accessed without authorization, you must change your password immediately through the “My Account” portal.

Cablelynx will never ask you for your password by phone or email. You agree not to share your password with any unauthorized parties. Cablelynx disclaims liability for any losses arising from unauthorized account access due to password misuse or failure to follow security best practices.

4. Bill Payment Terms

The Service allows you to submit one-time and recurring Payments toward your Cablelynx account balance using an eligible Payment Account.

By submitting Payment Instructions, you authorize Cablelynx to debit your designated Payment Account for the specified amount. You acknowledge that:

• One-time payments may be submitted manually at your discretion through the portal.

• Recurring payments (autopay) are governed by the separate Automatic Payment Terms and Conditions.

• Your account will be provisionally credited at the time the Payment is processed. This credit may be reversed if the transaction fails or is returned.

• Cablelynx may charge a fee for returned or failed payments and may suspend or cancel services if timely payment is not received.

5. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis. Cablelynx makes no warranties or representations, express or implied, including but not limited to:

• The availability, accuracy, or reliability of the Service;

• That the Service will be uninterrupted, error-free, or secure;

• That access to your online account or payment processing will be free from viruses or unauthorized access.

To the extent permitted by law, Cablelynx expressly disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement.

6. Limitation of Liability

In no event shall Cablelynx or its service providers be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to:

• Lost profits, data loss, or business interruption;

• Unauthorized access or use of your account;

• Delays or errors in payment processing;

• Inability to use the Service due to system failures or outages.

This limitation of liability applies even if Cablelynx has been advised of the possibility of such damages and regardless of the legal theory under which they arise.

7. E-SIGN Consent – Electronic Communications Disclosure

By registering for and using the Service, you consent to receive all legally required

communications from Cablelynx electronically, including:

• Billing statements;

• Terms and policy updates;

• Disclosures required by federal, state, or local law;

• Notices regarding your account or service.

These documents may be sent by email, posted to the online portal, or provided through another electronic method. You agree that electronic delivery satisfies any requirement that such information be provided in writing.

You may request paper copies of any electronic communication by calling Customer Service at 1-800-903-0508. No fee will be charged for paper copies unless otherwise disclosed.

You may withdraw your E-SIGN consent by closing your online account. If you do so, your access to the Service will be terminated. Withdrawal does not affect the validity of any prior electronic communications.

8. System Requirements

To access and retain electronic records, you must have:

• A device with an internet connection;

• A modern web browser (Chrome, Firefox, Safari, or Edge);

• Software to view PDF files (e.g., Adobe Acrobat Reader);

• A valid email address and the ability to receive messages.

It is your responsibility to maintain the necessary hardware and software to receive electronic communications. Cablelynx is not liable for any inability to access the Service caused by your equipment or settings.

You agree to resolve any disputes arising from or related to your use of the Service through binding arbitration, where permitted by law. You waive the right to participate in a class action or jury trial.

Injunctive relief or claims involving Cablelynx’s intellectual property may still be brought in a court of competent jurisdiction. This provision shall survive the termination of your online account.

10. Governing Law and Severability

These Terms shall be governed by the laws of the state where your Cablelynx service is provided. If any provision is found to be unenforceable, the remaining provisions will remain in effect.

11. Contact Information

For questions, assistance, or to request a printed copy of these Terms:

• Call Cablelynx Customer Service at 1-800-903-0508

• Email support@cablelynx.com

• Click to Chat at www.cablelynx.com

Download the Online Account Registration Terms & Conditions.

Cablelynx Paperless Billing Terms and Conditions

These Terms and Conditions apply to customers who elect to receive electronic billing (“paperless billing”) from WEHCO Video, Inc., and its operating affiliates — Cam-Tel Company; Vicksburg Video, Inc.; Resort Television Cable Company, Inc.; Hope Community T.V., Inc.; Prescott Video, Inc.; Longview Cable Television Company, Inc.; Kilgore Video, Inc.; Pine Bluff Cable Television, Inc.; East Arkansas Video, Inc.; White County Video, Inc.; Tahlequah Cable

Television Co., Inc.; and Bald Knob Video, Inc. — together doing business as Cablelynx Broadband (hereinafter: “Cablelynx”).

By enrolling in paperless billing, you consent to receive all monthly billing statements and legally required notices in electronic format only, subject to the terms below.

1. Scope of Consent

By choosing paperless billing, you agree to receive:

• Your monthly Cablelynx billing statement;

• Any legally required disclosures, notices, or inserts that would typically be included in a paper bill;

• Updates or communications that relate to billing, terms, or service notifications.

All such information will be sent electronically to the email address associated with your account. Paper copies will not be mailed unless you specifically request them.

2. Requesting Paper Copies

You may request a printed copy of any electronic billing communication at no charge. To request paper copies:

• Call Customer Service at 1-800-903-0508;

• Or visit www.cablelynx.com and use the support or live chat feature.

3. Withdrawing Consent

You may opt out of paperless billing at any time and resume receiving printed bills by:

• Logging into your Cablelynx account at www.cablelynx.com;

• Navigating to billing preferences;

• Selecting “Resume paper billing.”

Please allow one full billing cycle for changes to take effect.

4. Maintaining a Valid Email Address

It is your responsibility to ensure the email address on file is current and accurate. If you fail to update your email address and your billing notice becomes undeliverable, your statement will still be considered received and payment will still be due by the listed due date.

Cablelynx is not responsible for missed communications due to outdated contact information or email filtering (e.g., spam folders). Please add no reply@cablelynx.com to your safe sender list.

5. System Requirements

To receive and retain your electronic billing information, you must have:

• Access to a current web browser (such as Chrome, Firefox, Safari, or Edge) that supports 128-bit encryption;

• A valid email account;

• Access to a computer, tablet, or smartphone with internet access;

• The ability to download and save or print PDF documents.

If these system requirements change and present a material risk to your ability to access your billing information, Cablelynx will notify you and allow you to withdraw consent if necessary.

6. Printing and Saving Records

You may print or electronically save your statements for your records. You are encouraged to retain copies for personal reference or tax purposes.

7. Confirmation of Consent

By enrolling in paperless billing, you confirm that:

• You can access information provided electronically;

• You have reviewed and accept these Terms and Conditions;

• You understand you may withdraw consent at any time.

All Cablelynx legal documents, including our Privacy Policy and Acceptable Use Policy, are available at www.cablelynx.com/legal.

8. Contact Information

For assistance, please contact Cablelynx Customer Service:

• Phone: 1-800-903-0508

• Email: support@cablelynx.com

• Click to Chat: www.cablelynx.com

Download the Paperless Billing Terms & Conditions. 

Cablelynx Automatic Payment Terms and Conditions

These Terms and Conditions apply to customers of WEHCO Video, Inc., and its operating affiliates — Cam-Tel Company; Vicksburg Video, Inc.; Resort Television Cable Company, Inc.; Hope Community T.V., Inc.; Prescott Video, Inc.; Longview Cable Television Company, Inc.; Kilgore Video, Inc.; Pine Bluff Cable Television, Inc.; East Arkansas Video, Inc.; White County Video, Inc.; Tahlequah Cable Television Co., Inc.; and Bald Knob Video, Inc. — together doing business as Cablelynx Broadband (hereinafter: “Cablelynx”).

By enrolling in automatic payments, you authorize Cablelynx to initiate monthly charges to your designated credit card or debits from your designated bank account for all charges reflected on your monthly Cablelynx bill.

1. Authorization

By accepting these terms:

• You confirm that the payment method you provide (credit or debit account) is your own

and is authorized for recurring transactions.

• You agree to maintain sufficient credit or funds to cover the total amount due each

month.

• The transaction will be processed on or after your bill’s due date, or on a scheduled date

you select (where options are available).

• This agreement constitutes your record of authorization; your monthly Cablelynx bill

serves as your notice of the amount to be charged or debited.

2. Payment Confirmation and Variations

The exact amount charged may vary from month to month depending on your subscribed services, usage, or adjustments.

• You will receive a billing statement in advance of each charge.

• Charges will be deemed accepted unless disputed in accordance with Cablelynx’s

dispute resolution process.

3. Cancellation of Authorization

You may cancel your automatic payment authorization at any time:

• By logging into your Cablelynx account at www.cablelynx.com, navigating to billing

preferences, and selecting “Change Payment Method” or “Cancel Auto Pay,”

• Or by contacting Customer Service at 1-800-903-0508.

Cablelynx requires adequate time to process cancellation requests. A cancellation is not

effective until we have received and confirmed your request.

4. Failed Transactions and Service Fees

• If a transaction is declined or returned due to insufficient funds, expired accounts, or

other errors, you remain responsible for the full payment amount.

• A non-sufficient funds fee and/or late fee may be applied to your account as permitted

by law.

• Your bank or card issuer may impose additional fees, and Cablelynx is not responsible for reimbursing those fees.

5. Right to Refuse or Terminate Enrollment

Cablelynx reserves the right to refuse enrollment in automatic payment services or to cancel an existing automatic payment arrangement at its sole discretion, with or without notice.

This authorization will remain in effect until you cancel it or until Cablelynx terminates the agreement.

6. Acceptable Use Policy

Your participation in automatic payments is governed by the Cablelynx Acceptable Use Policy which is available to view and download at https://cablelynx.com/legal. Any abuse or misuse of billing systems may result in suspension or termination of services.

7. Limitation of Liability

To the maximum extent permitted by law, Cablelynx is not liable for any indirect, incidental, or consequential damages arising from your use of automatic payments, including missed or duplicate charges, third-party bank fees, or service interruptions.

8. Dispute Resolution

You agree to resolve any disputes related to these payment terms through binding arbitration (where permitted by law) and waive your right to a class action or jury trial.

All legal policies, including the Cablelynx Privacy Policy, are available at

www.cablelynx.com/legal.

Download the Automatic Payment Terms & Conditions.