Easy Payments and Clearer Bills Are Coming

Beginning September 2026, Cablelynx is introducing improvements designed to make paying your bill more convenient and understanding your monthly statement easier.

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Important Payment Scheduling Notice

From September 1–14, 2026, customers will not be able to schedule a payment for a future date while we prepare for our payment-system transition.

If you normally schedule payments in advance, please plan accordingly. We apologize for this temporary inconvenience and appreciate your patience while these improvements are completed.

Announcing More Ways to Pay Your Monthly Statement!

Cablelynx is transitioning to a new credit card payment processor in mid-September. With the updated payment system, customers will be able to use:

Apple Pay
Google Pay
Accepted debit and credit cards

We also plan to introduce tap-to-pay service in our local Cablelynx offices before the end of the year, giving customers another quick and convenient way to pay.

American Express Will No Longer Be Accepted

Following the payment-system transition, Cablelynx will no longer be able to accept American Express.

Customers who currently use American Express to make payments will need to select a different payment method. If American Express is your AutoPay payment method, please update your payment information to an accepted debit card, credit card or bank account.

Need assistance? Call or text us at 800-903-0508, and our customer service team will be happy to help.

Your Cablelynx Statement Is Getting a New Look

We are also redesigning our monthly billing statements to make important account information easier to find and understand.

The updated statement will more clearly display:

Your amount due
Your payment due date
Monthly services and charges
Promotional rates and discounts
Credits applied to your account
Promotional offer expiration dates

By making promotional pricing and expiration dates more prominent, we hope to give you a clearer understanding of your monthly bill and better advance notice of upcoming changes.

Clearer information. Fewer surprises.

Frequently Asked Questions

When will the new payment system be available?

The transition is scheduled to go live on Monday, September 14th. We will provide additional information when the updated system is available.

Can I schedule a future-dated payment during the transition?

Future-dated payments cannot be scheduled from September 1–14. If you normally schedule payments in advance, please make arrangements before September 1 or return after the transition period.

Will Cablelynx still accept American Express?

No. American Express will no longer be accepted after the payment-system transition. Customers using American Express will need to choose another payment method.

When can I begin using Apple Pay or Google Pay?

Apple Pay and Google Pay will become available after the new payment system launches.

When will tap to pay be available in Cablelynx offices?

We expect to introduce tap-to-pay service in our local offices before the end of the year. We will post to our social media when the devices are installed!

Why is my billing statement changing?

The new statement is designed to make your changes, due date, promotional savings and promotional expiration dates easier to identify and understand.

Do I need to do anything?

Most customers will not need to take any action. However:

If you need to schedule a future-dated payment, please be aware of the September 1–14 scheduling limitation.
If you currently pay with American Express, you will need to choose another payment method.