Business Support

Most email boxes have a maximum storage limit of 250 MB. If needed, contact us at 888-287-5969 and ask for more storage.

Business Standard - 10 emails

Business Enhanced - 20 emails

Business Turbo - 20 emails

Business Extreme - 20 emails

Webmail can send attachments of up to 8MB.

Webmail can receive attachments of up to 8MB.

The over-quota error means that you have exceeded the storage limit for your mailbox. There is typically a storage limit of 250 MB on the server for each mailbox. The 250 MB storage limit is the total space consumed by all folders in Webmail. This includes the sent mail folder, trash folder, and any other folders that you may have created.

We suggest that all customers use a mail client to download messages frequently. There is no set limit on how much mail can be stored in a mail client. Downloading email can help to ensure that the storage quota is not met or exceeded on the server. Deleting messages from the server is another way to make sure the storage quota is not met. An over-quota message will be generated and returned to the sender if your mailbox that has reached or exceeded the storage limit. Messages will not be delivered to your mailbox until mail is either downloaded or deleted from the server.

 Your email account includes 250 MB of storage. This quota applies to mail stored on the server, and is more than enough for normal email needs. Usually this problem occurs if you do not delete messages from the server from time to time.

If you are using a standard email client, like Outlook Express, messages are normally removed from the server and stored on the PC when you check mail. However, there is a setting to leave mail on the server, which comes in handy if you check mail on more than one PC. If you do this, be sure the email program on one of the PCs is set to remove mail from the server or you will exceed your quota over time.

If you are using Webmail as your only way to view email, messages will remain on the server until you delete them. To conserve storage space in your email account, make sure you empty your trash folder on a regular basis.

Webmail is a way to view your messages on the server. A mail client downloads and pulls the messages from your mailbox on the server to your personal computer’s hard drive. Once this is done, the messages will no longer appear in Webmail because they have pulled from the mailbox on the server.

With dynamic addressing, a different IP (Internet Protocol) address is assigned each time, in most cases, that a user connects to the Internet. This type of addressing provides the best security for your PC.

Dynamic addressing software tracks IP addresses rather than the network administrator, saving many work hours. A computer can be added to a network quickly and simply because no manual address assignments are required.

With static addressing, each user is assigned one IP address that is used every time the user connects to the Internet. Static addressing is the opposite of dynamic addressing.

The IP address is usually expressed as four decimal numbers, each representing eight bits, separated by periods, such as 205.245.172.72.

Windows users can determine the address by using the Command Prompt. Begin by clicking on the Start button, then Accessories, and finally Command Prompt. In the new Command Prompt window, type ping xxx.yyy, where xxx is the domain name and yyy is the domain type, such as resorttvcable.com

At this time the equipment is purchased by the customer and we do not have a leasing option at this time.

Yes, you can record any greeting and we can have it uploaded for you. We can also do the recording for you if you prefer.

Yes, every extension comes with 3 way calling and the phone you choose has the option for conferencing as well.

Auto attendant is an automated secretary. The service initially answers your phone calls and offers options inputted from the caller to decide what phone to transfer the call to.

To access the end user portal, go to https://cablelynx.user.alianza.com 

Call us at (855) 287-5969 to receive your username and to set up a password.

In the portal, a user can manage their own phone features and each account has an Admin that can manage all features and more.

The users can manage all phone features including enable/disable call waiting, manage call forwarding, enable/disable voicemail, call scheduling, enable/disable Do Not Disturb, block calls and voicemail to email features.