Basic cable modem troubleshooting:

• Check for which lights are lit on the front of the cable modem.
  • If no POWER light: Check to be sure power cable is connected to AC outlet and power connection is secure on the back of the cable modem.
  • If no CABLE light: Be sure incoming cable line is connected and tightened (do not overtighten) on the back of the cable modem.
  • If no PC light: Be sure the Ethernet connection or USB connection between cable modem and PC is properly connected and PC is powered on to normal operating system desktop.
• After checking all of the above:

• If no POWER light: Be sure AC outlet is not on a switched circuit, or plugged into a power strip that has been turned off.
• If no CABLE light: Be sure that the connector is properly installed on the coaxial cable. The connector should be snug and not easily pulled off the coaxial wire. Also, the connector should be a threaded type. Not a push-on connector.
• Check for splitters in the line. Bypass the splitter if possible and connect the incoming coaxial cable line directly to the cable modem.
• Check for in-line amplifiers. Bypass the in-line amplifier and connect the incoming coaxial cable line directly to the cable modem.
• If splitters or in-line amplifiers are suspected but cannot be found contact the cable company and request a field visit.
• Can HBO be seen on cable channel 2? If no, contact the cable company and request a field visit to check lines.

Checking IP Settings:

• When POWER, CABLE, AND PC lights are green the goal is to be sure that the computer is getting a 10.2.xxx.xxx IP address.
• Using Windows 95/98 go to START > RUN > type winipcfg and click OK.

• In the pull down box be sure the ETHERNET or USB adapter is highlighted blue and click OK.

• An easier but less specific way of checking to see if you have a 10.2.xxx.xxx address is to click on Internet Explorer or Netscape icon and if it loads the Cablelynx Welcome page, you have a 10.2.xxx.xxx IP address.

If 10.xxx.xxx.xxx IP is not present.

• Right click, Network Neighborhood. You should see the following screen. Look for your TCP/IP Ethernet or USB adapter. If the TCP/IP protocol for your adapter is not found, you will need to add this.

• Click Add…

• Click Protocol

• Click Add… (A driver information database may be built)

• Click Microsoft

• Use the pull down slider bar to show the TCP/IP protocol item and click it.

• Click OK.

Once TCP/IP is installed,
or IF TCP/IP is ALREADY INSTALLED.

• Highlight TCP/IP for your Ethernet or USB adapter and click Properties (or Double Click correct TCP/IP adapter)

• class="supportpage">Be sure the IP Address tab page is set to Automatically Obtain IP Address.

• Click OK.
• Restart Computer.
• Open Internet Explorer or Netscape and you should be directed to the Cablelynx Welcome page.

If problems persist click the following hyperlink to call. Anytime you contact customer support we will need your name, the MAC address of your cable modem, your service address including the City, State, Zip and a contact phone number.