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Q.
I subscribe to basic cable and am interested in a high speed
internet connection - what do I have to do?
A. To get the best pricing you may want to consider subscribing
to our standard tier, along with your basic cable.
Q.
I recently purchased a new computer with a 56K
modem, cable or DSL ready.
A. To connect a cable modem will require either an Ethernet
Network Interface Card or USB connection.
Q. What
would I need to do to get connected to your system?
A. Be sure your computer meets the following minimum hardware and
software requirements. A Pentium class computer running Windows
95 or higher with an Ethernet NIC (network interface card) or USB
port or a Macintosh computer running OS 8.2 or higher and an Ethernet
network interface card using Open Transport. An Internet browser
such as Netscape 4.6 or higher or IE 5.0 or higher.
Q.
Do you think I would just need to have the cable
installed to my home near the computer and "plug" it in
myself?
A. Yes, we recommend that a cable connection be located on the same
wall or an adjacent wall to the location of the computer. For safety
reasons, wiring of any kind should not be installed across any walkpath
or doorway.
Q.
I also have a TV chip in the computer. Could I watch CableTV
through the computer as well?
A. Some computers have TV / PC interface cards in them. If your
computer has one of these interface cards installed, you should
be able to connect a cable line to the interface card and using
the computer software, supplied by the interface computer manufacturer
and view television programming on your computer monitor. A separate
connection is required (could be via a two way splitter) to provide
signal to the cable modem. Splitting the incoming cable signal too
many times can cause problems with reliability of the cable modem
signal. This may require installation of an in-line amplifier that
passes the return path signals necessary for the cable modem to
work properly. (If this is required, a cable technician visit is
recommended.)
Q:
How much does Cable Modem Internet Access cost?
A: Go to Products and Pricing page for
complete explanation of cablelynx pricing and products.
Q:
What performance do you guarantee and/or what performance limits
are there?
A: The speeds shown on the Products and
Pricing page are over the cablelynx network. Actual performance
over the Internet cannot be guaranteed. Each component including
your own PC to the servers, routers and other hardware used by the
Internet introduces its own performance limitations and latency.
cablelynx is quite confident our service will be satisfactory and
offers a 14 day money back guarantee with every order.
Q:
Do I need to be a cable television customer in order to receive
Cable Modem Internet Access through cablelynx?
A: Yes, you must be a subscriber to a cable company
in your area that offers cablelynx in order to be connected
to cablelynx's unique high speed Internet Access service.
Q:
How will I be billed for cablelynx?
A: cablelynx will bill your Mastercard or Visa each month based
on the credit card information you enter during your modem provisioning
and account setup process. We also offer monthly invoice billing.
There is an additional charge for this service. Contact
your local cablelynx office for more information.
Q:
Where can I find the USB drivers for the Motorola Surfboard modem?
A:
Link to USB Drivers
for Motorola Surfboard modems.
Q:
Do I have to buy my own Cable Modem?
A: A Cable Modem is included with a 12 month commitment to cablelynx.
Q:
What other equipment will I need?
A: If your computer does not have a USB port it will need to have
a 10Mbps NIC Card (network Ethernet interface card).
Q:
How long can the Ethernet cable between the Cable Modem and the
NIC Card on the computer be?
A: cablelynx provides a 30 inch cable with the Cable Modem. Longer
lengths can be purchased from your local computer retailer, or your
cable company. cablelynx has been tested with Ethernet cable lengths
of 50 feet betwen the cable modem and the computer.
Q:
Will I need a Cable Splitter?
A: cablelynx will provide you with a cable television splitter and
two 3 foot jumpers.
Q:
How do I set up my cablelynx e-mail account?
A: Once you have completed the modem provisioning and account setup
process, you can find help setting up your e-mail account on the
tutorials page.
Q:
How many e-mail addresses do I get?
A: This depends on the level of service you subscribe to. The cablelynx
TM service level includes three (3) e-mail accounts Up to five(5)
additional e-mail accounts for may be purchased for a one time charge
of $2.00 per month for each additional email account established.
The cablelynx TV Enhanced and cablelynx Commercial service levels
provides eight (8) e-mail accounts. More
information is available on the Products
and Pricing page.
Q:
Will you sell my name or e-mail address to third
parties?
A: No
Q:
Can I have my own web page?
A: Yes - The cablelynx service level includes 3Mb of personal web
space. The cablelynx enhanced and cablelynx commercial service levels
include 10Mb of personal web space. Additional web space can be
purchased in 1Mb increments at $2.00 per Mb per month.
Q:
How do I set up my own web page on cablelynx?
A: You will need an FTP (File Transfer Protocol) program. FTP programs
can be obtained at:
For Windows 95/98/2k/NT/ME/XP systems:
www.tucows.com
For
Macintosh Systems:
fetchsoftworks.com/
or www.stairways.com/
After
setting up your FTP software you should connect to: ftp://home.cablelynx.com
You login with the same username and password chosen when you setup
your cablelynx account.
Open the "pub" folder and replace the existing "index.html"
with your home page - which should also be saved as "index.html".
Your
web page address will be: http://home.cablelynx.com/~username/index.html
The '~' is essential and in replace 'username' with the one you
select when your account is set up.
Q:
How do I prevent unauthorized access to my computer from other users
on the Internet?
A: There is no way to guarantee unauthorized access. However, there
are a number of shareware and commercially available Internet Firewall
Security programs available. One excellent resource site recommended
by cablelynx is www.grc.com .
Q:
Will I be able to run a web server?
A: No
Q:
Is the IP address Static or Dynamic?
A: Dynamic
Q:
Does cablelynx offer a Newsgroup server?
A: Not at this time.
Q:
Will
I be able to use the cablelynx for more than one computer?
A:
Yes,
the residential cablelynx service package permits up to 5 concurrent
connections. By connecting
the cable modem to an Ethernet based network hub, and connecting
the individual computers to the same hub, you can share the high-speed
Internet connection between all computers.
Each computer must have its own Ethernet card.
It is the customer’s responsibility to provide the equipment
necessary to connect multiple computers to the cable modem.
Q:
Do you offer an Internet filter on your service?
A:
Since there are services on the Internet that do this
(some even for free) we do not
provide this service. Here are some links for your convenience.
cablelynx cannot endorse any of these services.
http://www.we-blocker.com/
http://www.n2h2.com/products/g2100/index.php
http://www.cyberpatrol.com/
http://www.xstop.com/
http://www1.surfwatch.com/
http://www.websense.com/
Q:
How
can I stop junk email or prevent spam?
A: It is extremely difficult to stop junk email
or prevent spam. However, there are programs available that allow
you to filter your email so that most unwanted email can be discarded
before it reaches your inbox. We recommend you install an email
filter on your computer. There are several available and some are
even free. We cannot recommend any specific software, but a search
engine may be able to give you some good suggestions by typing in
"email filter" or "email filters". To learn
more about email filters, you may want to check the following site:
http://www.cit.buffalo.edu/mail/filters.html |
