EXCESSIVE BANDWIDTH FAQs

BANDWIDTH USAGE FAQs

The cablelynx service packages have an acceptable use of bandwidth each month that is allowed with each subscription. If the account exceeds the service limit, an additional 50 GB will be added at a rate of $15. It is important to know your usage each month and how to manage it. Many of these questions and instructions are included in the FAQs provided.

If you have further questions, please contact us at 1-800-903-0508.

What will happen if I exceed the allotted amount of data usage in a month?

We expect that on average, more than 98% of our customers will not be limited by the monthly bandwidth or data usage allowance. If you do exceed what is allowed for your service package during a calendar month,you will be notified via email of the overage when it occurs and an additional 50GB allowance will be added to your usage allotment. For every block of 50 GB added in a month, your account will be charged a $15 Additional Data Usage fee. 

What is data usage or bandwidth usage?

Data usage, also known as bandwidth usage, is the amount of data, such as images, movies, photos, videos, and other files that customers send, receive, stream, download or upload over a specific period of time. It is not the same as the speed of an Internet service. For example, a typical customer who uses the service to send and receive email, surf the Internet, and watch streaming video may consume 50 GB of data in a month while another customer who uploads or downloads 1,000 pictures and streams a large number of movies in the month may use 200 GB. In both cases, the speed of each customer's service could be the same (for example, 25 Megabits per second, “Mbps,”).

How does Cablelynx help its customers track the data usage so they can avoid exceeding the limit?

You can monitor your data usage by logging in to your online account at www.cablelynx.com and clicking “My Account” in the top left corner. After logging in, you will find a link to the Cablelynx Data Usage Meter that will show the current amount of data you have used so far in the month, as well as other recent historical data usage information. If you have not created an online account, please select “Create a New Account” and follow the instructions. A call to customer service at 800-903-0508 will help you to reset your password if needed.Cablelynxcannot verify that any other metering toolthat a customer may find online himself, which measures data usageis accurate or without flaws, and the determination by Cablelynx of each customer account’s data usage is final. 

If I do not use all of my data in one month, can the remainder be carried over to the next month?

Yes. Cablelynx does allow unused data to be carried over for one more calendar month. This rollover data is used after the full data allowance for your Cablelynx Internet service package has been used. Once you exceed your plan’s current monthly allowance, you will automatically start using your available rollover Data. If all of the monthly allowance and rollover data is used, an additional 50 GB allowance will be added to the customer’s data allotmentand a $15 Additional Data Usage fee will be billed to the account. The rollover data expires after one calendar month. It does not carry over to an additional month.

How does Cablelynx manage excessive data use?

Cablelynx will notify customers via email once use on the account reaches 75% of the data allowance, and again when90% of the data allotment has been used so that the customer can take corrective action before being assessed any overage fees. Once an account has exceeded the allowable usage for the subscribed service package plus any applicable rollover data, Cablelynx will add a 50GB block of data to the customer’s data allotment and send anemailto notify the customer of the overage charge. Throughout the rest of the calendar month, charges will be added to the customer’s account each time the account exceedsthe revised data allotment and another 50 GB of data has been added. At the end of the month the unused data will be treated as rollover data for the next month.

Is email the only way that Cablelynx will notify me about my data use?

Yes, an email notification will be sent when the data usage reaches 75% of the limit on the customer’s data plan and again at 90%. Additional notices will be sent when each block of 50GB has been added to the account throughout the rest of the month.It is imperative to have your current email address on file. Customers are encouraged to update account information by logging in or creating an online account at http://www.cablelynx.com. Our customer service department can also assist by calling 1-800-903-0508 until 9 P.M. We encourage our customers to use the Cablelynx Data Usage Meter that can be found after logging on to your account at http://www.cablelynx.com at any time during the month 

How can Cablelynx help customers who have been identified as excessive users?

Our experience shows that some customers identified as excessive users were not aware of the activity that caused the excessive use. It is best that you are aware of all persons that have access to your Internet service and change the wireless password often. Also, devices and computers can be compromised by virus or spyware and can use data, so it is also important for you to keep your virus protection updated and running at all times.

Is it possible that someone could fall victim to a hacker or bandwidth hijacker, which could cause the excessive use?

Yes. It is the subscriber’s responsibility to maintain spyware/virus protection on devices and to secure all wireless connections so unauthorized access cannot be allowed.

How do I know what applications are causing my high data use?

Cablelynx Technical Support can ask you a few questions and try to help you identify the source or sources of your high data use. They can be reached 24 hours a day, 7 days a week, at 1-877-733-0545 or chat online at http://www.24hoursupport.com. 

Does this mean that Cablelynx monitors its customer’s activities while they are using the Internet?

No. We do not monitor specific customer activities in order to identify excessive users. We monitor just the data usage in the aggregate, and then we identify those customer accounts that have used more than what is allowed for their service package during the month.

Does Cablelynx offer usage tiers based on data usage?

We offer several plans for residential service as well as multiple business level packages to support varying needs. Each speed plan has its own data allowance,and so heavy data users may move to a larger service package to obtain higher monthly data allotments and avoid Additional Data Usage fees.

Will Cablelynx ever revisit the data allowances and raise them in the future as bandwidth intensive activities become more and more popular?

We recognize that the Internet is constantly changing and we are committed to continuous improvement. We will regularly evaluate our policies to ensure we provide the best possible online experience. 

I have used the Data Usage Meter on My Account, and it shows that I am using data when I’m not active on the Internet. How can that be? 

data when you are not actively using it. For example, your computer may download operating system (OS) updates, application updates (Firefox, iTunes, Microsoft Office, World of Warcraft, etc.), or virus system updates (McAfee, Symantec, etc.). Even several home appliances (i.e. scales, radios, thermostats, lighting controllers, etc.) are now using your Internet service during regular operation. In addition, if you use an online file backup system to remotely back up important files, this can also add to your usage as updates to files on your local computer are synchronized with a server on the Internet. 

When were the Cablelynx monthly data usage allowances put into effect?

Cablelynx initiated the monthly data usage allotments on June 1, 2016.

How can I control how much data Netflix uses?

Watching movies or TV shows on Netflix uses about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video. This can create headaches for Netflix members who have a monthly bandwidth or data cap on their Internet service. Below, you'll find a few ways to reduce the amount of data Netflix uses, without having to resort to drastic measures (like actually watching less Netflix).

Adjust your data usage settings

Adjusting the data usage settings for your account is the easiest way to reduce the amount of bandwidth used while watching Netflix. There are four data usage settings to choose from. Each estimate below is per stream:

- Low (0.3 GB per hour)
- Medium (SD: 0.7 GB per hour)
- High (Best video quality, up to 3 GB per hour for HD and 7 GB per hour for Ultra HD)
- Auto (Adjusts automatically to deliver the highest possible quality, based on your current Internet connection speed)

To select a setting that works best for your Internet plan, navigate to the Your Account page and select Playback settings in the My Profile section. It can take up to 8 hours for these changes to take effect. Restricting data usage may effect video quality while watching Netflix.

Data usage settings only apply to the Netflix profile you are in when you set them, meaning you can have different data usage settings for each profile. If you are concerned about the total amount of data that Netflix uses, make sure to change this setting for each profile.
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